Privacy Policy

Last Updated: May 13, 2025

At Nutrivance we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website [Your Website URL] or make a purchase from us.

1. Information We Collect

We collect information you provide directly to us and information automatically collected when you use our website.

Information You Provide

Personal Details: Name, email address, phone number, shipping and billing addresses, and payment information when you create an account, place an order, or contact us.
Account Information: Login credentials, order history, and preferences if you create an account.
Communications: Information you share when you contact customer support, participate in surveys, or engage with promotions.

Information Collected Automatically

Browsing Data: IP address, browser type, device information, operating system, and browsing behavior (e.g., pages visited, links clicked) via cookies and similar technologies.
Analytics Data: Aggregated data about how you interact with our website, collected through tools like Google Analytics.
Location Data: Approximate location based on your IP address to customize your experience (e.g., currency or shipping options).

2. How We Use Your Information

We use your information to:

Process and fulfill your orders, including shipping and payment processing.
Communicate with you about your orders, account, or customer service inquiries.
Personalize your shopping experience, such as recommending products or sending tailored promotions.
Improve our website, products, and services through analytics and user feedback.
Comply with legal obligations, such as tax or fraud prevention requirements.
Send marketing emails or newsletters (with your consent, where required).

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

Service Providers: Third parties that help us process payments, ship orders, host our website, or provide analytics (e.g., PayPal, Shopify, or shipping carriers). These providers are contractually obligated to protect your data.
Legal Compliance: Authorities or regulators when required by law, such as to comply with a subpoena or prevent fraud.
Business Transfers: If our business is sold or merged, your information may be transferred to the new owners under the same privacy protections.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website performance, and deliver personalized ads. You can manage your cookie preferences through your browser settings or our cookie consent tool.

Essential Cookies: Necessary for website functionality, such as cart management or secure checkout.
Analytics Cookies: Help us understand how visitors use our site.
Marketing Cookies: Enable personalized ads on our site or third-party platforms.

5. Your Choices and Rights

You have the following rights regarding your personal information (subject to applicable laws):

Access: Request a copy of the personal data we hold about you.
Correction: Request updates to inaccurate or incomplete data.
Deletion: Request deletion of your data, except where we are required to retain it for legal or operational purposes.
Opt-Out: Unsubscribe from marketing emails via the unsubscribe link in emails or by contacting us.
Data Portability: Request a transferable copy of your data.
Restrict Processing: Request that we limit how we use your data.

To exercise these rights, contact us at [Your Contact Email]. We will respond within the timeframes required by law (e.g., 30 days under GDPR).

6. Data Security

We implement industry-standard security measures, including encryption and secure sockets layer (SSL) technology, to protect your data during transmission and storage. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

Order information is retained for [X years] to comply with tax and accounting laws.
Account information is kept until you request deletion or your account becomes inactive.

8. International Data Transfers

If you are located outside [Your Country], your data may be transferred to and processed in [Your Country or other countries where our service providers operate]. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place for international transfers.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not directed to individuals under [13/16, depending on jurisdiction]. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us to have it removed.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date or by emailing you.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Nutrivance
mark@boldshore.com
+27 82 804 8888